21Prive Casino Review
21 Prive kicks things off nicely with a luxurious name but as we have seen many times before, there is more to a truly top notch casino that just the brand they choose to go by. This was actually one of the more intriguing casinos to review as it makes use of the White Hat Gaming platform for game delivery. Rather than being a developer in its own right, such as Microgaming or NetEnt, this brand actually pulls together different developers into one platform. It is kind of like Microgaming’s Quickfire software, but with a wider scope of companies. In this particular case, players will be able to find top titles from NetEnt, NextGen and many more, as you’ll find out in full as part of the thorough review below.
The Experience and Gaming Software
So, the first thing that we get to do with this casino is to take a look at the White Hat Gaming platform. We have seen it before but only on rare occasions, although it does seem to be making an increasingly impressive mark on the industry. It is a web based platform, so there will never be any software to download at 21 Prive, so players can expect quick and easy access to what we have to admit is an impressive selection of titles. As noted, the stars of the show here are NetEnt and NextGen and that guarantees that players will be able to enjoy some of the finest slot games ever made.
One slight issue that we’ve always had with White Hat Gaming brands and something that continues to manifest to this day is that the search and filter functionality at their partner casinos could really do with a little work. When there are this many different games, including plenty that some players will never have played before, we just feel that there should be more than just the most basic sort categories in place. However, players will need to take their pick of slots, blackjack, roulette or one of the other main categories in order to drill down through the full selection in order to find exactly what they are looking for.
While finding the best game to play is not exactly a breeze, we do have to compliment 21 Prive once again on the sheer number of games on offer. We were also pleased to see that they delivered the full NetEnt suite of progressive jackpot games and that is all that a brand needs in order to be considered as one of the very best places to play for jackpot hunters. All of the games are linked into the main NetEnt jackpot network, so you have as much chance of becoming a slots millionaire playing here as just about anywhere else online.
Backing up the slots, as always, are the table games and video poker titles. As with the slots, NetEnt seems to be bearing the brunt of the workload here, but again this is certainly not a bad thing as their table games and video poker are among the best looking around and an absolute pleasure to play. If the digital versions of these casino favourites don’t manage to take your fancy then you can always try your luck in the live dealer casino too, which is open all hours and gives players the chance to enjoy blackjack, baccarat, roulette and even bingo with real dealers and other players.
Account Management and Customer Support
There’s nothing all that exciting about the banking facilities at 21 Prive but there really does not need to be as it covers all of the major bases. Credit and debit cards, bank transfers and all major electronic wallets should be more than enough to satisfy the demands of the majority of players and they can mostly be used for deposits and withdrawals alike. Players will need to verify their identity with the casino prior to making a withdrawal and it is also worth bearing in mind that our test withdrawals were held in a pending, reversible state at the casino for two days after being requested. There is also a $2,500 weekly withdrawal limit to keep in mind, which is only ever waived for VIP players.
While there is plenty to look into when it comes to banking, support is thankfully a much simpler process and pretty much exactly what we would expect. The support desk is open all hours and service reps can be reached through live chat and email at any time. It was quite unusual to see that the support was actually more extensive than the casino itself, with assistance available in seven different languages, even though the site itself only supports English speaking players.
21Prive Review in Summary
There are several things holding 21 Prive back from being a truly first class online casino gaming opportunity, and the majority have to do with the banking. We’re also not completely convinced by the White Hat Gaming platform as it simply does not deliver as many games as other services could provide. However, the casino itself is generally a solid affair and we wouldn’t want to put players off playing there too much, just as long as they’re happy to keep the banking restrictions in mind.