A domain name alone is not enough to prove that a casino means business but we’d dare speculate that Casino.com is worth quite a bit of money on the strength of its brand alone. Indeed, the last time it changed hands, Boss Media received $5.5 million from the Mansion Group back in 2003 and rather than using it to direct to the existing Mansion Casino, the group instead decided to set up a brand new operator. There are certainly similarities between the two, but this casino was designed to stand out on its own and we’re going to take a closer look at whether or not it manages to succeed.
The Experience and Gaming Software
As with the entirety of Mansion Group’s operations, Casino.com is powered by Playtech and makes full use of one of the world’s most prominent gaming platforms. More than 150 games are available at all times and while players can expect everything from table games to video poker, the slots are where the real strength of this platform lies. Our personal favourites are the Marvel slots, based on the comic books and movies and highlighted by their incredible Power jackpots. That is not all that is on offer, however, with other branded action covering everything from King Kong and The Pink Panther to Clint Eastwood and Marilyn Monroe.
As far as alternatives to the slots are concerned, everything that players would expect to see can be found within both the online and download versions of the casino. Blackjack, roulette and baccarat are at the core of the table gaming selection although they are joined by everything from casino hold’em to craps and plenty more besides. Casino.com was also one of the early adopters when it comes to live dealer action too, so players that are looking for the most authentic versions of blackjack, baccarat, roulette and casino hold’em around will find it all here.
The experience is all rounded off by the fact that Casino.com is a truly international operator with plenty to offer players from a number of countries. Indeed, the casino itself boasts players in more than thirty countries around the world and this is made possible with support for a variety of languages and currencies, not to mention dedicated parts of the site for players around the world.
Account Management and Customer Support
There would be no point in adding so many languages and currencies to an online casino if that brand then decided that it wanted to cut back on support and we are pleased to say that Casino.com has managed to avoid falling into that trap. Indeed, support is available in every one of their supported languages by email and live chat and there are toll free phone numbers for many countries too.
Casino.com makes it as easy as possible to make a deposit using your favoured deposit method of choice, with credit and debit cards, electronic wallets and bank transfers all eminently possible.
The casino is very strict when it comes to Know Your Customer requirements and will require all players to provide identification prior to allowing any withdrawals. Those withdrawal requests are also held in a pending state for 48 hours, including the first and every subsequent one. They can be reversed, placing the funds back into your account but for many players this can lead to unnecessary delays. Indeed, even electronic wallet withdrawals, which some casinos process in a couple of hours, can take up to four days to complete making Casino.com one of the slowest in the industry in this regard.
Casino.com is an excellent Playtech casino on the surface and is the perfect place to be if your primary concern is the games. Support and international accessibility is also top notch, but the fact that the casino offers some of the slowest withdrawals that we have ever seen cannot be ignored. We also feel that it could be perceived as being somewhat underhanded keeping withdrawals requests in a reversible state as it is almost inviting their players to be tempted. This is the one downside of the brand, but a pretty big one, and playing here depends on how much self-control players have and how patient they are in waiting for their money.