Casumo Casino Review
When you play at plenty of different casinos, just as we have done in compiling these reviews, you’ll know that a lot of them start to look and feel the same after a while. There are the Microgaming powered brands that have been around for decades and haven’t changed that much in that time, and then there are the fresher experiences that still manage to look pretty similar to each other. This all leads in to talking about Casumo, which immediately stood out to us as it is unlike anything that we have ever seen before, and it is not often that we are this excited to dive in and see everything that a given casino is all about.
The Experience and Gaming Software
The games themselves are always our first stop, as if there is only a handful of slots and table games on offer at any given brand, we may as well not bother signing up in the first place! Fortunately, there is absolutely no shortage of action here at Casumo as they have pulled together the likes of NetEnt, IGT, WMS and Novomatic within a single platform. That platform isn’t off the shelf either: instead, a bespoke layout looks great online and equally great on mobile devices. The only thing holding the casino back from offering every game on mobile devices as well as desktops is the fact that some of them simply are not available yet. We’re pretty sure that if Casumo could, it most definitely would!
With so many top developers on board, the game selection runs well into the hundreds and we were more than happy to see that the registration process that stood between us and playing the games took only a couple of minutes to complete. This is a casino that requires players to verify their identity before making a withdrawal from the casino so it may well be worth getting that out of the way early on too, as it can take up to 48 hours to be processed.
The games and signup process are certainly not where the Casumo adventure ends either, as players will notice after registration that they are assigned an avatar to represent them throughout the games, which funnily enough is known as a Casumo. Players and their Casumo will visit different areas and planets throughout the course of their gameplay at the casino, earning rewards and trophies as they go. This is something that we have seen before at other casinos, most notably Casino Room, but whereas that brand’s implementation feels tacked on, it actually feels like an inherent part of the process here and it is particularly exciting. That said, if you have no interest at all in adventuring and would prefer to simply choose a game and play it, while picking up rewards incidentally rather than intentionally, then you can do that too as the functionality is all there for a standalone casino experience. That could be on the hundreds of different slot games, or players may prefer instead to get their teeth into the more than seventy table games and video poker titles on offer here.
Account Management and Customer Support
The fresher online casino options out there such as this one are generally first class when it comes to depositing and withdrawing and Casumo is absolutely no different. Players can make use of all manner of familiar methods including credit and debit cards, electronic wallets and wire transfers when managing their money, and processing times are among the fastest around. Electronic wallet users can expect their funds to be returned to them in a matter of hours and even those using cards will see their cash in their account within just 24 hours.
Support is every bit as good too, primarily because this is a casino that boasts of round the clock access to the support team and then delivers on it fully. Email, phone, live chat and a call back service ensure that there is something for every kind of player here. This is all backed up by responses that are both fast and accurate too, so we have no complaints at all with this area of the service.
Security and Fairness
Casumo offers full encryption across all services and transactions and that goes from data travelling between the games and the player all the way up to banking and other financial transactions. The brand is licensed both in the UK and Malta and while they do not go into specifics on who carries out the work, the casino does state that the fairness of its games is independently audited by a third party. In fairness, most of their partner developers do this too so again there can be no complaints about what is on offer in this regard.
Casumo has also implemented the Play OK program on their site, which is their own take on responsible gaming. Everything about the gaming experience can be limited, based on either time or money, and full control is offered within account management to ensure that players can do everything short of closing their account outright without the need to contact support.
Casumo Casino In Summary
We loved just about everything about Casumo. A great selection of games and banking options and support to back it up perfectly represent just about everything that we look for from a leading gaming brand. If and when they manage to land Microgaming as a gaming partner and add in live dealer casino action, it will be truly top notch, but in the meantime it is already a truly excellent gaming brand that we would certainly recommend to all sorts of players.