So, we find ourselves reviewing another online casino that definitely helps things along by using a pretty self-explanatory name. EUcasino has of course been designed to appeal to players throughout Europe and even makes use of the euro symbol as part of the logo, just in case the name was not enough to give the game away completely. It is actually a pretty big name brand, something that was always likely to be the case given that the casino is owned and operated by Skill On Net. That company has been a mainstay of online gaming for quite a while now and this casino in its own right has plenty of pedigree given that is has been around since 2009.
It has continually adapted and evolved in order to meet the needs of players throughout Europe. Licences from the Malta Gaming Authority and the UK Gambling Commission ensure that it is able to operate legally within many European jurisdictions and the fact that they make use of independent RNG testing from iTech Labs means that we can head into this review knowing that the games will be fair. Everything so far adds up to an experience that European players could potentially be very proud of, so let’s take a closer look at precisely what this online casino has in store for players.
The Experience and Gaming Software
Skill On Net was one of the originators of the idea of bringing together multiple developers under one platform and that philosophy continues to this day. Let’s just say that anyone playing at one of their brands, such as EUcasino, will find themselves with no shortage of big name games from some of the top developers to enjoy. Companies like NetEnt, Microgaming, WMS and NextGen are on board and there is also a selection of games from Skill On Net’s own proprietary selection involved too. The focus is firmly on slots, but when players are only a couple of clicks away from great games like Starburst, Terminator 2 and Mega Moolah then such a focus is definitely to be expected.
While there are categories at the casino for card games, roulette games and video poker, players should not expect much more than the most rudimentary of selections here and none of the more exotic table games will be found in this range. What players will be able to get their hands on, however, is a live casino experience that is more than up to par with what other similar casinos have to offer. There is roulette, blackjack and baccarat within this selection and those games, while nothing out of the ordinary, should be more than enough to keep players entertained along the way.
Account Management and Customer Support
We do not think we have yet encountered a Skill On Net brand that does not offer a huge number of deposit and withdrawal options and EUcasino is not going to be the one to break the streak. Given that it looks to focus on players in a number of different countries, it needs the banking options to match and the combination of big favourites like credit cards and e-wallets with more local options mean that players will definitely be able to find something to suit their needs. The list of withdrawal methods is almost as long as the deposit options too, so the chances of players needing to make use of a number of different payment options on a single account are slim when playing here.
One major disappointment about the EUcasino offering was the fact that we could not find any live chat. We consider this to be almost essential at any online casino and given that we mark brands down that do not offer it around the clock, not offering it at all is a big problem. Indeed, the only way to get in touch with the casino is through email and there is no stated response time – our test email took two days to be answered for example. One way to make players feel appreciated is to be available when needed and that is where this casino falls down completely.
EUcasino Review in Summary
The game selection at EUcasino is indeed very good and there is plenty about the experience that could well have led to it being the ideal gaming destination for European players. Support for multiple languages, currencies and payment methods all added up to a highly customisable and exciting experience, but the lack of live chat has put us off this casino completely. If you never need assistance when playing online then there is pretty much nothing wrong with EUcasino, but given that anything can happen at any time, we like to know that there is someone at the casino to help. On that basis, all of the good work is basically undone and we only consider EUcasino to be average overall.