Gala Casino Review
The UK may not be home to some of the spectacular, huge land based casinos that players can find in Las Vegas or elsewhere around the world, but it does have a place to play in virtually every town and city. Many of those casinos are owned and operated by Gala, which boasts more than thirty casinos throughout the country and more than a million players between them. Even our British readers that have never seen one of the casinos will have undoubtedly encountered a Gala Bingo location at some point. Essentially, they are a dominant player in land based gaming and when so many individuals associate your name with that gaming, it makes perfect sense to translate that reputation into online play. That is exactly what they have opted to do and we’re on hand to find out where it can compete with some of the more experienced online brands.
The Experience and Gaming Software
We would assume that the management team at Gala knows a thing or two about operating casinos and that first becomes clear here in the game selection, where the brand has elected to get a number of different development partners on board to deliver the games themselves. At the forefront of the offering is Playtech, which sees Gala taking a leaf out of the books of some of their closer competitors, most notably the sports betting sites that have been launched on the back of high street success.
This partnership ensures that players will be able to get their hands on a great selection of games, most notably those that make up the bulk of the Marvel range. Whether you fancy a bit of Iron Man or perhaps enjoy the X-Men more, there are games based on each and every one of the most popular characters in that particular universe and they are all backed up by some massive potential jackpot prizes. Even if you’re not into comic books, the branded selection of games spans everything from King Kong to Gladiator and the non-branded slots are all pretty good too.
Aside from those Playtech classics, Gala also reaches back to its land based roots by bringing a variety of games from the likes of IGT and Barcrest to the board, enabling those that normally play on land to find some of their favourite games online. This covers everything from Cleopatra to Britain’s Got Talent, and there are plenty of table games in place too for a full casino experience.
Finally, it would almost be something of a missed opportunity for the casino not to offer live dealer casino gaming and we were pleased to see that they do just that, even going as far as to have Gala branded tables supporting some of the games. If you’re looking for authenticity without the need to leave the house, then this casino most definitely delivers.
Account Management and Customer Support
With a massive land based operation backing it up, one thing that players will definitely not need to ever worry about is safety and security at Gala Casino. They utilise the latest encryption techniques between players and servers and are licensed both in the UK and Gibraltar to deliver online gaming entertainment. The casino has even gone out of its way to publish the expected return to player percentages on each and every one of its games, even those where the publisher does not offer them as standard.
Gala also makes it noticeably easy to manage your money at the casino, both in terms of deposits and withdrawals, and players will certainly find something that they are familiar with for this particular purpose. Credit cards and electronic wallets are the priorities and while deposits are generally instant, we found a wait time of around three days on withdrawals, which could definitely be faster.
Support is available around the clock too and is pretty standard, yet certainly nothing to complain about thanks to access through live chat, phone and email. From what we can tell, that support is only available in English but that is to be expected given the main target market of the brand.
Gala Casino Review in Summary
Our only real issue with Gala is actually one that is kind of understandable. They have stricter regional restrictions in place than many other leading online casinos, undoubtedly in an effort to focus on their core markets. We can’t mark down a casino too much for being selective though, so players that are not in one of the accepted countries will simply need to look elsewhere. Aside from that, the game selection is undoubtedly solid, as is the account management functionality and support. The withdrawals are a little on the slow side but that is our only other genuine issue, and one that will not worry too many players. Everything else about the Gala experience is top drawer and we are happy to recommend it to players.