Grosvenor Casino Review
It is not all that long ago that we reviewed Gala Casino here on the site and we probably should have expected that its main competitor wouldn’t be too far behind on the list of brands to evaluate. Like Gala, Grosvenor has a massive presence in the towns and cities of the UK, with more than thirty venues providing the latest slots and table gaming action. Having been to both, we can safely say that they share plenty in common and one of our first tasks when taking a look at this particular online offering was to see whether the same could be said about their online versions.
The Experience and Gaming Software
Grosvenor Casino actually offers a huge selection of casino games – one that even outstrips the one on offer at Gala from what we can tell. The idea behind them is clearly similar, however, as they have looked to bank on one of the market leaders in terms of online play, which in this case is Playtech, and have then proceeded to back it up with a number of developers that will be highly familiar to their land based players. In this case, that backup comes from the likes of IGT and Novomatic, ensuring that online players have the ideal opportunity to enjoy all manner of classic, top quality games from around the world. Our particular favourites include Siberian Storm, Cleopatra and Book of Ra, so if you’re unfamiliar with the developer names then these represent an ideal place to kick things off.
One thing that can be hard to find among the primarily offline developers’ selections is jackpot games outside of the MegaJackpots versions of Cleopatra and Siberian Storm. That is where Playtech makes its importance known among this particular selection, with the Marvel Slots and Beach Life being two of the most important titles for jackpot hunters.
There are plenty of table games and other casino favourites to back up the slots as well, and the developer that really manages to stand out in this particular case is OpenBet. They are behind the Real Deal series of games, which boasts realistic dealers and other elements that make this pretty close to the real experience. Of course, if you want to go all out and actually make use of real dealers, cards and tables then this is possible too at Grosvenor Casino thanks to the inclusion of live dealer games from Evolution. The only slight disappointment in these terms is that players will be enjoying action that is being broadcast from one of Evolution’s regular studios rather than one of Grosvenor’s casinos, but we’re pretty sure that we’re just nit-picking there!
Account Management and Customer Support
Grosvenor Casino has taken care to ensure that players will have no trouble at all when it comes to moving their money around to and from the casino. While credit and debit cards are featured most prominently within the account section for these purposes, they are backed up by a whole host of electronic wallets and other services that will cover the majority of requirements.
Players will be required to provide identification documents prior to making their first withdrawal from the casino which is actually something that we like to see, but when this is complete they can look forward to some of the quickest withdrawal turnaround times in the industry, with them generally being processed within 24 hours of being requested.
Customer support is available from 8am until midnight in the UK, with live chat and phone support available. Players can also email the support team both inside and outside these times too if they are not in any rush for a resolution and our review questions were handled quickly and accurately, so we certainly cannot complain.
Grosvenor Casino Review in Summary
Like Gala, its main competitor, Grosvenor’s online casino focuses heavily on its domestic UK market. If you’re in the UK, then it is definitely a great place to play and one that we would be more than happy to promote to players as a top notch choice. Outside the UK, there are probably better options but even with that said, there is nothing at all wrong with Grosvenor and it definitely manages to check all of the boxes in terms of what we look for from a leading online gaming brand.