William Hill Casino Review
William Hill Casino is one of the biggest names that you are ever likely to find when it comes to online casino gaming and while their sports betting product is clearly the main reason for them being around, they have done a lot of work to become an essential casino gaming destination over the years. Those attempts have not always been successful and the brand has spent much of its online existence trailing its most natural competitors such as Bet365, Paddy Power and even Ladbrokes, but we are all about what the casino looks like today and it does at least seem to have made some progress in recent times.
For those seeking a history lesson, the William Hill brand first came to prominence in 1934 – and no, we were not around to see it. Their online operations, at least in terms of casino gaming, kicked off in 1998 so they were definitely one of the early adopters, at least in as far as the big UK players were concerned. As you would imagine, they certainly have a brand to protect and they can at least be relied upon for a safe and fair experience, but let’s take a closer look at what the casino action on offer here is all about.
The Experience and Gaming Software
It feels like William Hill Casino has been associated with loads of developers over the years, with some having stuck around and others having been moved on. There are various different sections to the gaming experience and if you’re the kind of player that likes to be able to do just about everything imaginable with a single account, this may well be one of your best bets. There is of course sports betting and the casino, but they are joined by Vegas and Macau sections, which we will be covering within this review, together with Games, Bingo, Poker and Virtual – which we can only assume involves placing bets on computer generated sporting events.
Kicking off with the casino itself, we encounter our old friends Playtech – perhaps the only constant in the William Hill Casino experience over the years. We are somewhat saddened by just how far Playtech seems to have fallen over the years, but we can appreciate that there are still plenty of hardcore fans of the developer and its games out there. If you want to play everything from Age of the Gods to the Marvel slots then you’ll be in the right place here, and the full complement of table games, video poker, scratch cards and more is on display.
Our next stop as part of this casino review was the Vegas section and our first thought was that there were some games here that even we hadn’t heard of before. As it turned out, this is because some of the games there were William Hill Casino exclusives and you can tell which ones fall into this category using the little banners in the corner. We had a go on Valiant Knight, Plataea and Once Upon a Rhyme and while the games were decent enough, we would not exactly suggest going out of your way to create a William Hill Casino account just to play them – you’ll find better all-rounders in the NetEnt and Microgaming ranges, for example. Not all of the games here are exclusives, and we knew that Genie Jackpots was around elsewhere. If our memory serves us correctly, that’s a Blueprint game, and we actually quite like a lot of what they have to offer, so this is the place to be for games like that.
Finally, we wandered into Macau and William Hill Casino certainly seems to be taking the Oriental theme seriously in this part of the casino. In all fairness, it seemed to be about as authentic as a Macau experience as we have ever seen online, with plenty of Oriental games like 88 Fortunes and a whole host of Aristocrat slots to boot, including some of the biggest games of all time like 50 Dragons, Choy Sun Doa, Double Happiness and Lucky 88 – which just so happen to be Oriental themed too.
Account Management and Customer Support
Name any deposit method that you have ever used at an online casino and the chances are that you will be able to use it all over again when you play at William Hill Casino. They support just about everything for getting cash into your gaming account, even Diner’s Club. Withdrawal options are a little more limited but still extensive enough to satisfy the needs of just about everyone. From Visa to PayPal, there will be a good way to get your cash out and if all else fails you can even go into your local William Hill branch and use William Hill Cash Direct to withdraw your winnings over the counter in cash.
That method may be instant, but the others are certainly no slouches either. E-wallet withdrawals will take no longer than 24 hours, and that covers Neteller, Skrill and PayPal, and even card withdrawals will usually take around three days. There is a short pending period on all withdrawals, during which players are given the opportunity to reverse them for a short time, but otherwise it makes for a solid banking experience that we have no major complaints about.
Customer service is something that William Hill has always done right and this most definitely continues into the online casino space. Live chat is often the first port of call and it is manned by friendly, knowledgeable support experts that should ensure, in most cases, that the other support mechanisms are superfluous. If not, then there are dedicated support email addresses for general enquiries and the casino itself, and also dedicated phone numbers for the UK, Germany and Austria, Spain, Russia and Greece, plus an all-purpose phone line if your country is not already listed.
William Hill Casino Review in Summary
We have actually covered several online casinos that already form part of the William Hill Group here on the site and while we cannot be sure whether it is by design or not, the main William Hill Casino site blows them all out of the water. We would like to see more games from additional developers but what is already offered at the casino is really great, from the games to banking and support. It was always going to be tricky for any online casino to live up to the William Hill name, but they have somehow succeeded and we are happy to highly recommend this gaming destination to our readers.